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Terms That Apply to Your Ok Bige Account

These terms set out what you agree to when you open and use an account with us. Access and eligibility depend on your local law and the region you are in — read these terms carefully before depositing via bKash, Nagad, or Rocket.

Account eligibility appliesLocal law governs accessWallet use coveredDeposit and withdrawal rulesContact rights included
Ok Bige Terms That Apply to Your Ok Bige Account
ACCOUNT INTEGRITY

How We Protect Your Account and Handle Your Data

Your account is yours alone. We use SSL encryption across all account pages and require OTP verification for login and for withdrawal requests. We do not share your account data with third parties except where required to process a payment through bKash, Nagad, or Rocket, or where local law requires disclosure. You can request a copy of the data we hold on you, or ask us to correct it, by contacting support. Account activity logs are retained for as long as your account is active and for a period afterward in line with applicable record-keeping obligations.

SSL Encryption

All account pages run over HTTPS with SSL. Your login credentials and wallet details are never transmitted in plain text at any point.

OTP Verification

Withdrawals and account changes require a one-time code sent to your registered mobile number. This step cannot be skipped from account settings.

Data Access Rights

You may request the personal data we hold on your account at any time by contacting support. We will respond within a reasonable period under applicable rules.

Retention Policy

We keep account and transaction records for as long as legally required. Closed accounts are not deleted immediately — records are held per our data retention schedule.

TERMS CONTACT

Reach Us About These Terms

If something in these terms is unclear, or you want to raise a question about your account rights, our support team can help. You can reach us by live chat, email, or the in-account message centre. We aim to respond to terms-related queries within one business day. For formal requests — such as account closure or data queries — email is the right channel so there is a written record.

Team online

Live Chat

Start a chat session from any page while logged in. Use this for quick questions about how a specific clause applies to your account.

Email Support

Send formal requests — account closure, dispute escalation, or written clarification of any term — to our support address on the contact page.

Account Message Centre

Log in and use the message centre for non-urgent terms queries. Responses appear in your account inbox and are kept on record.

Common Questions About Our Terms

The questions below cover what we get asked most often about account rules, eligibility, and what you agree to when you use Ok Bige.

Account eligibility depends on your local law and the region you are in. We do not determine legality for your specific location — that is your responsibility to confirm before registering.

We can update the terms when our services change, but we will notify you at your registered contact address before any material change takes effect. Continued use means acceptance.

We retain transaction records and account data for a period after closure in line with applicable record-keeping obligations. You may request details of what is held via our support team.

Contact support by email with your transaction reference and the amount in question. Email is required so a written record of the dispute is created and tracked through to resolution.

Certain games and features may be restricted by region. If a title — such as Football TeamBet or Crash Burst — is unavailable in your area, it will not appear in your lobby.

Reach out to our support team via the account message centre or email. Include your registered account details so we can locate your records and respond within a reasonable timeframe.
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Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.