Reference

What Governs Your Account on Ok Bige

Access to Ok Bige depends on your local law and eligible regions — we set out these terms so you know exactly where you stand before you deposit via bKash, Nagad, or Rocket.

Jurisdiction-Dependent AccessAccount Conduct RulesPayment Policy: bKash, Nagad, RocketData Retention Terms

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DATA AND ACCOUNT SECURITY

How We Handle Your Account Data

Your account data is stored under access controls that limit internal exposure to the teams who need it for payment verification and support. We do not sell personal data to third parties and we do not use your bKash, Nagad, or Rocket wallet details for any purpose outside transaction processing. Cookie data is used for session continuity and fraud detection only; you can manage cookie preferences through the settings link in the site footer. If you want to request a copy of the data we hold or ask us to delete your account record, contact support through the email channel and quote your registered account ID.

Payment Data Handling

Wallet numbers for bKash, Nagad, and Rocket are used only to match incoming transfers to your account. We do not store full wallet credentials or share them with external parties.

Cookie and Session Policy

Session cookies keep you logged in during your visit. Analytics cookies are anonymised. You can withdraw cookie consent at any time via the footer settings without affecting your account.

Account Retention

Active account data is retained while your account remains open. If you request deletion, we retain only the minimum records required by applicable financial compliance rules for the mandatory period.

Data Access Requests

Email our support team with your account ID to request a copy of your data or to ask what records we hold. We respond to verified access requests within the window required by applicable local rules.

POLICY CONTACT PATHS

How to Reach Us on Legal Matters

If you have a question about these terms, a dispute over a bKash or Nagad transaction, or a request to close your account, our support team handles policy queries through the channels below. For account-level requests, have your registered contact detail and the relevant transaction reference ready before you write in.

Terms That Apply to Your Account

Ok Bige Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

These terms apply to every account opened through Ok Bige. Access is permitted only where local law and eligible regional rules allow it — if you are unsure whether that includes your location in Bangladesh, check with a local legal adviser before opening an account. By

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registering, you confirm that you meet the age requirement set by your jurisdiction and that online gaming is not prohibited where you are. Deposits made via bKash, Nagad, and Rocket are subject to both our payment policy and the terms of your wallet provider; we process
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incoming transfers only after your wallet confirms the transaction on its end. Accounts found to be used in regions where access is restricted will be suspended pending review, and any balance held will follow our standard withdrawal verification process before release. We reserve the right to
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update these terms when regulatory or operational conditions change; we will notify active accounts via the registered contact method. If a section of these terms conflicts with mandatory local law in your jurisdiction, that local rule takes precedence to the extent of the conflict only.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Common Questions About Our Terms

These are the questions we hear most often about account rules, data, and how our terms work in practice for accounts based in Bangladesh.

Access depends on your local law and eligible region. We cannot confirm legality for your specific situation — check with a local legal adviser before opening an account.

If suspension is linked to a regional eligibility review, your balance is held and released through our standard withdrawal verification once the review is complete.

Contact support via live chat or email with your bKash or Nagad transaction reference number. We match it against our payment log and resolve confirmed transfers within one business day.

Yes. Email support with your registered account ID and we will send you the data we hold, within the timeframe required by applicable rules in your eligible region.

Request account closure through the Help Centre or email support. We delete your personal record and retain only the minimum required by financial compliance rules for the mandatory period.

We update terms when regulatory or operational conditions require it. Active accounts are notified via their registered contact detail before material changes take effect.

Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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What Governs Your Account on Ok Bige

How We Handle Your Account Data

How to Reach Us on Legal Matters

Common Questions About Our Terms

01 Does Bangladesh law allow me to use Ok Bige?

02 What happens to my balance if my account is suspended?

03 How do I dispute a bKash or Nagad deposit that did not credit?

04 Can I request a copy of the data Ok Bige holds on me?

05 How do I close my account and what happens to my data?

06 Do these terms change, and how will I know?

Legal

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